Why you would love to shop at ShopSM

SM is of the biggest shopping mall chains in the Philippines that started in the 1980s which was founded by Henry Sy Sr. It started from a Shoemart with a full-line department store then shifting its name from Shoemart to SM. From then on, they already have 74 malls across the country and more are scheduled to be open soon.  SM never fails to excite us with their fun-filled activities and events all year round. They offer anything and everything you could need:
S-umptious meals
M-agical events
S-ecured parking
U-nique goods
P-ampered Mind
E-xciting prizes
R-elaxing ambiance
M-arvelous celebration
A-mazing movies
L-arge entertainment centers
L- uxurious shopping experience
S- atisfactory services
These days, many people prefer to do online shopping over the conventional method of going into physical stores. It has become a popular method of shopping because of the easy access to the internet via desktop and mobile. More and more people tend to shop online that's why it is one of the booming businesses today and they are highly competitive due to the many advantages of shopping online.

The SM Store has been started seeing the demand for online shopping so they created an online shopping platform called ShopSM. And now, shopping at your favorite SM malls is never been easy, because you don’t need to travel and face the crowd. They offer the right essentials for your needs anytime, anywhere. These include bags, shoes, men’s wear to women’s wear, baby and kid’s essentials, toys, cosmetics and beauty products, appliances and kitchen essentials.

What are the advantages of ShopSM?

  • Save fuel and time.
Don’t need to travel to shop and vice-versa and spend more money on fuel. With merely one click, you can comfortably shop 24/7 that can save time which can be used in other activities at home or anywhere you are.
  • Convenience.
Many of us hate crowds when shopping especially during holidays and weekends. You don't need to squeeze in annoying crowds and endure a long line with other shoppers plus no parking hassles.
  • Variety of choice and selection properties.
You can easily find products based on the categories listed at the top part of the platform (Women, Men, Kids, Home, Beauty, Sale and New). The categories are also listed below the shop with different selections of items to choose from. Like for example the Parisian section where you can find all the Parisian products such as bags, shoes, and sandals. There’s also a search box at the upper part so that it be easy to search for a particular item.

  • Provides all detailed information about the products.
Product details are provided such as color, size, and design. There’s also an option for rating and reviewing products which will help other shoppers help decide if the product is the right fit.

  • Instantly avail promotions and rewards.
Earn points just as you do in-store if you're an SM Advantage, SM Prestige or BDO Rewards cardholder. Click on the "Manage account" to find the Loyalty Card section where you can add your reward cards. There's also member's only discount and benefits so you better keep an eye out when shopping.
  • Provides various payment methods and delivery.
Different payment methods are available such as Cash on Delivery and via Credit or Debit Card (Visa, MasterCard, Amex, and JCB). Items you purchased can either be delivered right at your doorstep or Pick up at any SM store near you. You just have to choose the “Click and Collect” option, select your preferred branch and they will have it ready for you in-store. You just need to wait for the text message containing your One –Time Pincode (OTP) from ShopSM before proceeding to your preferred store location.

  • Easy return and exchange policy.
Products you bought can be returned or exchanged based on their store’s policies. Returns and Exchange Policy indicates that an item bought from ShopSM at regular price can apply for an exchange or return up to 30 days from the date when the order is received. On the other hand, items at markdown price, bought at sale events or purchased by using Vouchers can apply for return/exchange up to 7 days only from the date when order is collected or received. For more details, kindly refer to this link https://www.shopsm.com/privacypolicy.

Last December 25th, I get the chance to experience in purchasing items through the ShopSM platform. I ordered items worth over 1000 pesos which I chose to pick up at SM City Cabanatuan. I received a confirmation email a few seconds right after I placed my order.  The message contains information about the estimated arrival of the items and it tells me to wait for an OTP which will be sent to the cellphone number I provided upon checkout. Aside from the details of your recent purchase, a separate invoice for your order will be sent to your email. You'll need to keep a copy of the attached document/invoice for future warranty claims or return/exchange requests.

Here are the items I ordered from the ShopSM:

As of now, I have not received my order yet and when I asked for an update at ShopSM Facebook page, they apologized for the inconvenience and delays. Since the order was made during holiday time and I am also from the province so they may need more time to make it up. They promised to email or text me right away once my order has been delivered to my preferred SM branch. 

After 3 weeks of waiting, I finally received a SMS with the TOP for the pickup of my order. I went to the customer service area of SM City Cabanatuan and I got my parcel/order after showing them the OTP and signing documents for the release of my package. 


My overall experience shopping at ShopSM platform is less time consuming over conventional in-store shopping, hassle-free and saves me from other expenses such as eating out, transportation and other impulsive buys. Though you may encounter some glitches/error and other items maybe low in stock because the platform is barely new, still ShopSM is worth a try.  I would definitely recommend this platform to my family, friends and my followers. Looking forward to more shopping at www.shopsm.com very soon!

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