In this day and age, there are a
lot of things our POS systems can take care of for us. We’ll discuss 5
automated jobs your POS can do for you in this article.
1. Order Inventory
Your POS system can keep track of
your inventory if you want to sell lots of merchandise all year round. You can
set qualifiers and set up a connection between your software and your vendors.
Your POS can reorder when your inventory reaches a certain limit. You can have
alerts sent to your managers when certain inventory is low.
If you have more than one shop or
location, a critical aspect is multi-store inventory management. The inventory
management system should have a centralized stock level capacity so you can
manage products from one platform from more than one store.
Your POS system can generate
reports for each store and transfer stock from one location to the next. If you
own a retail business with several locations or you’re planning to expand, make
sure you can do everything from a single solution because it’s annoying to have
to use separate systems to manage stores.
If you have both a traditional
and an online store, your sales and stock movements should be synced across
both channels. What is more, a stable
POS system will help you keep good financial records.
Getting a grip on your inventory
is not a one-time thing, in particular, if you run a restaurant. It is a process
that is normally performed in consecutive steps. Although it’s not pleasant,
you can’t do without inventory management, so let your system take it off your
hands.
Implementation
Good automation is key to smooth
implementation. You must always ask who will be responsible for handling the
implementation process. A reliable automated solution provides answers to the
question of how the business software will improve your bottom line and ROI.
Your provider should offer a
clear and structured data conversion methodology that will enable easy
migration of your information to the new system.
2. Manage Staff
At the end of a hectic day,
employees can forget to check out. They can also forget to check-in, but that’s
rarer. Either way, your POS software can clock employees who have
forgotten in and out automatically. Have an alert sent when labor percentages
seem too high.
If you want to master repetitive
tasks like scheduling, automatic scheduling combines your labor spending goals
with sales data, staff availability, machine learning, and even weather
forecasts to create an employee shift schedule with maximum accuracy. It’s
possible to integrate your employee shift scheduling tool with your
restaurant’s point-of-sale.
Delegation makes sure your more
experienced staff are using their time effectively. Automatic staff
scheduling tools consider your labor spending goals and create your restaurant
schedule so your best servers have the busiest shifts or that requests for
holidays have been considered. Your mobile restaurant scheduling tool can
communicate with staff automatically.
3. Engagement Automation
Consumer engagement thought to
be a creative process in the past, can be automated. You can achieve this in the
following way:
Depending on the efficiency of
the tool being used, automated consumer surveys can lead customers to CTA
buttons.
Justifying shopping is a trend
seeking to eliminate impulse buys. It aims to make shopping entirely
context-driven. Contextual product recommendation is now dated. Rationalizing
shopping to customers is the latest approach. The brand 7-Eleven offers
customers promotions based on weather and location, a process that is heavily
dependent on automation.
Use surveys: Customer surveys
function as a medium to engage with customers and fetch actionable insights.
You need automation for that.
4. Concentrate on the Shopping Experience
If you’re a small business, it’s
quite hard to be competitive where the price is concerned. Can you do anything to
compete with Amazon? Yes: offer a pleasant shopping experience. Great customer
experience can improve customer acquisition and brand loyalty. It’s cheaper to
keep an existing customer than to acquire a new one. A study by Harvard
Business Review shows it can be up to 25 times more expensive to gain a new
customer than to keep an existing one.
Customer Acquisition Cost (CAC)
Your POS can help you use more
sophisticated methods to calculate your CAC as you gain experience, such as
employee wages, the cost of any marketing technology you use, and promotion
expenses. This is a more thorough approach to grasp your CAC. You can reduce
your overall CAC through a strong shopping experience. You can start using the word
of mouth marketing so that acquiring one client leads to acquiring more than
one.
Use include search engine ads,
Facebook Ads, and ads in the local paper. You could be spending hundreds of
dollars to earn a new customer. This is fine if you know each customer will
spend at least that amount in your store.
5. Establish KPI
Most automated survey platforms
have proprietary metrics for measuring satisfaction and customized survey
templates. Your POS can manage an email drip campaign automatically to ensure
reliable email marketing. From tracking email open and response rates to even
suggesting the email headline, a drip campaign handles everything. Email
marketing automation personalizes the email content.
The auto-responding feature can
respond to customer queries and requests. A simple “Hello” or “Thank You” can
turn customers on. Email automation informs customers about special offers and
discounts, sends them birthday wishes, and uses demographic insights such as
their nationality and age to create a personalized connection.
Your POS can establish important business KPIs via reporting and analytics tools. You need to collect this data manually if you don’t have a POS system. Here’s what you can track:
● Worst selling items
● Best selling items
● Total sales
● Sales by store (if you run a multi-store business)
● COGS (cost of goods sold)
● Average sales per employee
● Conversion rate
● Inventory turnover rate
Thank you for reading our article
and do use your POS to its fullest capacity!
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